Refund policy
REFUND POLICY
Exchanges
If you wish to exchange an item/s purchased from Famine of Beauty please contact us within 7 days from purchasing the item to request a Purchase Return Number (PRN). You can contact us on famineofbeautynz@gmail.com. Please note: exchanges will not be accepted without a PRN.
There are no exchanges on sale goods unless the goods are faulty, or an incorrect item is shipped.
Return shipping to Famine of Beauty is the responsibility of the customer unless the item is faulty or an incorrect item is shipped. Famine of Beauty is not responsible for the safety of the item/s in transit. It is your responsibility to send in an appropriate and safe manner.
All items must be received in an unworn, unwashed and unaltered state with all tags and packaging in an as new condition. Once the item/s has been checked, a replacement product will be sent to you at the cost of Famine of Beauty.
We will email you confirmation once your replacement item has been dispatched.
Exchanges can only be made through famineofbeautynz@gmail.com.
Returns
If you wish to return an item purchased from Famine of Beauty please contact us within 7 days of purchasing the item to request a Purchase Return Number (PRN). You can contact us at famineofbeautynz@gmail.com. Please note: returns will not be accepted without a PRN.
We only replace items if they are defective, damaged or the wrong size.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Artworks
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are no returns on sale goods unless the goods are faulty or an incorrect item is shipped.
Return shipping to Famine of Beauty is the responsibility of the customer unless the item is faulty or an incorrect item is shipped. Famine of Beauty is not responsible for the safety of the item/s in transit. It is your responsibility to send in an appropriate and safe manner.
Returns must be sent within 7 days of obtaining a PRN to be eligible for a refund.
All items must be received in an unused, unwashed and unaltered state with all tags and packaging in an as new condition. Once item/s has been checked the purchase amount will be refunded to the credit card used at point of purchase.
We will advise you once the returned goods have been received and when the refund has been processed.
Refunds processed to an international credit card will be done so using the exchange rate on the day the refund is processed.
Returns can only be made through famineofbeautynz@gmail.com.
We will repair, replace or refund the item within 5 working days of return receipt. Famine of Beauty will return the item and cover shipping costs to replace or return an item if an item is defective, damaged, or an incorrect size was shipped.
Late or missing refunds (if applicable)
If you haven’t received a refund within 5 working days of a refund being confirmed, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at famineofbeautynz@gmail.com.